Privacy Policy
1. Introduction
AGENCYDATA L.L.C -FZ ("AgencyData," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and any related services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us when registering for an account, purchasing our Services, or contacting us for support. This information may include:
Contact Information: Name, email address, telephone number, and mailing address.
Account Credentials: Username and password for accessing our Services.
Payment Information: Credit card details and billing information.
2.2 User Data
In the course of using our Services, you may upload or input data ("User Data") that may include personal information of third parties. You are responsible for ensuring that you have the necessary rights and consents to provide such data.
2.3 Automatically Collected Information
When you access or use our Services, we may automatically collect certain information about your device and usage, including:
Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and date/time stamps.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
To Provide and Maintain Our Services: Manage your account, process transactions, and provide customer support.
To Improve Our Services: Analyze usage patterns to enhance functionality and user experience.
To Communicate with You: Send administrative information, updates, security alerts, and promotional materials.
To Enforce Our Terms: Monitor for violations of our Terms of Service and take appropriate actions.
To Comply with Legal Obligations: Respond to legal requests and prevent fraud.
4. Legal Basis for Processing Personal Information
If you are located in the European Economic Area (EEA), we process your Personal Information based on the following legal grounds:
Performance of a Contract: Processing is necessary to perform our contractual obligations to you.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services.
Consent: We may rely on your consent to process your Personal Information for specific purposes.
Compliance with Legal Obligations: Processing is necessary to comply with legal requirements.
5. How We Share Your Information
We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5.4 With Your Consent
We may share your information for other purposes with your explicit consent.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, disclosure, alteration, or destruction. However, no security measures are entirely foolproof, and we cannot guarantee the absolute security of your information.
7. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period may vary depending on the nature of the data and legal requirements.
8. Your Rights
8.1 Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your Personal Information:
Right to Access: You have the right to request copies of your Personal Information.
Right to Rectification: You have the right to request that we correct any inaccuracies in your Personal Information.
Right to Erasure: You have the right to request that we delete your Personal Information under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information.
Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used format.
Right to Object: You have the right to object to the processing of your Personal Information under certain conditions.
To exercise these rights, please contact us at accounts@agencydata.com.
8.2 Rights Under CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You have the right to request disclosure of the categories and specific pieces of Personal Information we have collected about you.
Right to Delete: You have the right to request the deletion of your Personal Information.
Right to Opt-Out: You have the right to opt-out of the sale of your Personal Information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us at accounts@agencydata.com.
9. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including the United Arab Emirates, where data protection laws may differ. We take appropriate measures to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us immediately, and we will take steps to delete such information.
11. Third-Party Websites and Services
Our Services may contain links to third-party websites or services that are not owned or controlled by AgencyData. We are not responsible for the privacy practices of such third parties. We recommend that you review the privacy policies of any third-party websites or services you visit.
12. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and use Personal Information about you. For more information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the revised Privacy Policy on our website. We will indicate the "Last Updated" date at the end of this Privacy Policy. Your continued use of the Services after such changes constitutes your acceptance of the new Privacy Policy.
14. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
AGENCYDATA L.L.C -FZ
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: accounts@agencydata.com
Last Updated: October 10, 2024
